Refund Policy

Last updated: 2026-09-07. This policy is part of the terms of service at https://carbonui.app/terms.

The rule in one sentence

You can have your money back as long as CARBON has not yet done anything for you. The service starts the moment you pay; the moment CARBON first runs on one of your accounts — a sync, a raid, a market run, any automation — the month is used, and it is not refunded.

First purchase, unused: 14 days, no questions

If this is your first paid plan with CARBON, you ask within 14 days of paying, and CARBON has not yet run on any of your accounts, we refund the full amount. Press "Refund" on the order in the Store, or write to [email protected]. The button answers from the record of your order: an unused first plan within 14 days is refunded on the spot (PayPal returns the money to the PayPal account or card that paid); anything else is declined with the reason, and you can still write to us for the four cases below. At times we switch refund requests to review by a person; the button then tells you so, and a person answers within 10 days by the same rule. Before a refund is issued we may show you a reduced price to stay instead - accepting it withdraws the request, declining it changes nothing. The plan is closed when the refund is issued. Whether CARBON has run is recorded on the order itself (the first sync of the plan), so the answer never depends on anybody's memory.

Why it is written this way

A plan that ran for one day did the work you paid a month for — the game's rewards it earned you cannot be given back to us. Refunding it would be paid for by the customers who stay, so we do not. Everyone gets the same honest deal: try it for free with the free slot while we offer one, pay when you decide, and keep the right to change your mind until CARBON actually works for you.

Later purchases and interrupted service

For a second and later plan, or after CARBON has run, we refund the unused full months of your term when:

• CARBON was unavailable for more than 72 hours in a row for reasons on our side;
• we removed or stopped a feature you paid for and did not replace it;
• we changed the terms of service and you do not accept the change;
• we end the agreement ourselves other than for abuse.

What is not refunded

• Months in which CARBON ran on any of your accounts, even for a day.
• Actions of the game operator against a game account (warnings, restrictions, bans). CARBON does not control them and does not promise they will not happen.
• The proxy included with your slots is part of the plan and follows the same rule as the plan; there is no separate proxy or IP product, so there is nothing separate to refund.
• Plans closed for abuse under section 7 of the terms, including copying or automated access to CARBON itself.

Balance, credits and prizes

• If an order was paid partly with affiliate balance, the refund returns the money paid through PayPal; the balance used comes back to your balance. Balance itself is never paid out.
• When an order you were credited 10 % for is refunded, that credit is reversed on your balance.
• A plan won in a giveaway or granted by a trial coupon cost nothing and is not refunded or exchanged for money.
• On an order with a discount coupon the refund returns what was paid after the discount; the coupon is not restored.

How and when

Refunds go back to the PayPal account or card that paid - at once when the rule approves them, within 10 days of our confirmation otherwise. A crypto order is refunded by hand within 10 days to a wallet you name (the US-dollar amount of the order; network fees are ours). Every request gets an answer with its reason; a refused request can always be put to a person at [email protected].

Consumer rights that apply where you live are not limited by this policy.